Unify Help: Resolving Service Delivery Issues

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Encountered an issue with a service delivery on Unify? Here's a guide on what to do if the seller does not show up or respond to your service booking.

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1. Attempt to Contact the Seller:

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• If the seller does not show up or respond, initiate contact with them promptly.

• Use the Unify messaging system to send messages, providing details about the scheduled service, and inquire about the status.

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2. Be Clear in Your Communication:

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• Clearly communicate the issue you're facing, emphasizing the seller's non-responsiveness or absence.

• Include relevant details such as the service booked, date, and time.

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3. Document Evidence (if possible):

 

• If applicable, document any evidence related to the issue.   

• For example, take screenshots of communication or capture timestamps indicating non-attendance.

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4. Allow Reasonable Time for a Response:

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• Allow the seller a reasonable timeframe to respond to your concerns.

• Sellers may have unforeseen circumstances, and providing them with the opportunity to address the issue is important.

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5. Report the Issue to Unify Support:

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• If the seller continues to be unresponsive, report the issue to Unify support.

• Include all relevant information, such as your attempts to contact the seller, evidence, and details about the service.

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6. Unify Support Intervention:

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• Unify support will investigate the issue and communicate with the seller on your behalf.

• If necessary, Unify will assist in finding a resolution and may provide guidance on potential next steps.

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Important Note:

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• Prompt communication is key to resolving service delivery issues.

• Report the issue as soon as possible to facilitate a quicker resolution.

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Unify is dedicated to ensuring a positive experience for both buyers and sellers. By following these steps, you contribute to a resolution process that prioritizes your satisfaction. If you encounter any challenges or need further assistance, feel free to contact Unify support. Thank you for being a valued member of the Unify community!