Cancellation and Refund

We understand that circumstances may arise where you need to cancel a purchase or seek a refund. To streamline this process and provide clarity to our valued users, we have established a comprehensive Cancellation and Refund Policy. Please read the following information to understand the steps involved and the conditions that apply.

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Cancellation Process:

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1. Direct Seller Communication:

If you wish to cancel a purchase, please contact the seller directly through the Unify platform. The seller's contact information can usually be found on their profile or in the order details.

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2. Provide Order Details:

When contacting the seller, ensure you provide relevant order details, including the order number, item description, and any other pertinent information. This will help expedite the cancellation process.

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3. Seller Approval:

The cancellation request is subject to the approval of the seller. Sellers may have their own cancellation policies, so it's essential to communicate directly with them to understand the terms and conditions.

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4. Cancellation Confirmation:

Once the seller approves the cancellation, you will receive a confirmation notification. This indicates that the cancellation has been initiated on the seller's side.

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Refund Process:

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1. Automatic Refund to Payment Method:

Upon successful cancellation by the seller, the refund process will be initiated. The refund will be issued to the original payment method used during the purchase. This may include credit/debit cards or digital wallet accounts.

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2. Processing Time:

Refunds typically take a certain amount of time to be processed, depending on the payment method and financial institutions involved. Please be patient, and if you have any concerns, you can reach out to the seller for updates.

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3. Refund Notification:

You will receive a notification once the refund has been processed. This notification will include details such as the refunded amount and any other relevant information.

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Important Considerations:

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1. Seller's Cancellation Policies:

Sellers on Unify may have their own cancellation policies, such as specific timeframes within which cancellations are accepted. It's advisable to review the seller's terms before making a purchase.

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2. Communication is Key:

Effective communication with the seller is crucial for a smooth cancellation process. If you encounter any issues or have questions, don't hesitate to reach out to the seller directly.

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3. Refund Discrepancies:

In the rare event of any discrepancies or issues related to the refund, please contact Unify customer support for assistance. We are here to ensure a fair and transparent resolution.

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4. Non-Refundable Items:

Certain items may be marked as non-refundable. Please check the product listing or contact the seller to clarify any concerns regarding the refundability of specific items.

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Your satisfaction is our priority at Unify, and we aim to make the cancellation and refund process as straightforward as possible. If you have any further questions or need assistance, feel free to reach out to our customer support team. Thank you for being a part of the Unify community!